Questions buyers ask before a first order.

No. We take requirements of any size, from a single stone up, subject to stone availability and specification.

No. Start with one requirement. No hard sell, no obligation. Repeat or ongoing supply can be discussed as your needs grow.

Typically within 3–4 working days. Complex or rare requirements can take longer, and we’ll tell you.

Shape, carat or size range, colour and clarity range, growth method, grading (lab or internal), quantity and destination. A partial brief is fine; we’ll ask about anything missing. See the brief checklist

Yes. Attach it to the quote form or email it to contact@keevaimpex.com. Lists with several lines are quoted together.

A dedicated account manager, who handles your requirement from first brief to delivery and stays your point of contact for repeat orders.

Yes. Tell us your preferred growth method and we’ll look for suitable options. Growth method and any post-growth treatment are disclosed.

Yes. Name IGI, GIA or another lab in your brief. The applicable report is confirmed for each stone we quote, and you can verify it on the lab’s own website.

Yes. Internally graded stones are graded by our team against your specification, without a lab report. They’re often the practical choice for melee, parcels and price-led orders. Say so in your brief, or ask us to quote both certified and internally graded options.

Yes. Send the specification or report details of the existing stone and we’ll source matches on size, shape, colour, clarity and cut, including matched pairs.

Some lab-grown diamonds receive post-growth treatment. Where a stone has been treated, we disclose it before you buy, along with the growth method.

Yes. We coordinate insured, tracked shipping with export and customs documentation. Shipping cost, duties and delivery time are confirmed per order and destination.

They’re quoted separately and confirmed for your destination before you commit, so the landed cost is clear up front.